> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jadenet.id/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact and support

> Prepare an effective JADE-ELS support or documentation request.

Use your organization's internal JADE-ELS support channel first. For product or onboarding assistance, contact JADE:

* **Email:** [info@jadenet.id](mailto:info@jadenet.id)
* **Phone:** +62 817 958 5797
* **Website:** [www.jadenet.id](https://www.jadenet.id)

## Include this information

* User name and office/branch (never include your password).
* Module and complete menu path.
* Record/job/document reference.
* Date and time of the issue.
* Steps performed and expected result.
* Exact error or validation message.
* Whether the issue affects one or multiple users/records.
* A screenshot with unrelated sensitive information removed.

## Classify the request

| Type          | Example                                                            |
| ------------- | ------------------------------------------------------------------ |
| Access        | Missing menu, action, office, or record scope                      |
| Data          | Missing/duplicate master value or incorrect relationship           |
| Transaction   | Save, approval, posting, allocation, or closing issue              |
| Report        | Missing data, unexpected total, or parameter problem               |
| Documentation | Missing step, outdated screenshot, unclear wording, or broken link |
| Security      | Suspected unauthorized access or data exposure                     |

<Warning>For suspected security incidents or high-impact posting problems, use the organization's urgent escalation channel and avoid repeated retries.</Warning>