> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jadenet.id/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Answers to common JADE-ELS usage, access, workflow, and documentation questions.

<AccordionGroup>
  <Accordion title="Why do I see different menus from another user?">Menus depend on enabled modules, assigned roles, office/branch scope, and configuration. Ask your administrator to compare the business need and permissions.</Accordion>
  <Accordion title="Is Save the same as approval or posting?">No. Save normally preserves the record. Approval authorizes it, and posting makes it effective downstream or in accounting. Confirm the status after each action.</Accordion>
  <Accordion title="Why can I not edit or delete a record?">It may be approved, posted, referenced by another record, in a locked period, or outside your permission scope. Use the authorized correction/reversal process.</Accordion>
  <Accordion title="Can one payment or receipt cover several documents?">Where configured, one cashier transaction can be allocated across several eligible open documents. Confirm that each allocation and the total match the bank evidence.</Accordion>
  <Accordion title="Can an advance have several settlements?">Where allowed, partial settlements can be linked to the same advance. Monitor the cumulative settled and remaining amounts until the balance is zero.</Accordion>
  <Accordion title="Why is a master value missing from a dropdown?">The record may not exist, may be inactive, may be outside its effective date, or may belong to another office/company scope.</Accordion>
  <Accordion title="When should a shipment job be closed?">After delivery and documents are complete and all charges, bills, invoices, advances, settlements, payments/receipts, and profitability checks are resolved.</Accordion>
  <Accordion title="Are screenshots always identical to the current interface?">No. Screenshots are labeled by captured version. The guide follows the current menu model, but styling and field arrangement can change between releases.</Accordion>
  <Accordion title="How do I request a documentation correction?">Use the documentation contribution process or send the page, incorrect text, correct behavior, application version, and evidence to the documentation owner.</Accordion>
</AccordionGroup>