> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jadenet.id/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Resolve common JADE-ELS access, data-entry, posting, allocation, and reporting problems.

Start with the checks below. Do not bypass approvals, use another person's account, or alter posted history to make an error disappear.

| Symptom                                         | What to check                                                                            |
| ----------------------------------------------- | ---------------------------------------------------------------------------------------- |
| A menu is missing                               | Role, office/branch scope, module activation; sign out/in after an access change         |
| New or Save is disabled                         | Permission, record status, locked period, required source, and validation messages       |
| A dropdown value is missing                     | Master record existence, active status, effective date, and office/company scope         |
| A bill/invoice/voucher is not available to link | Counterparty, job, branch, currency, approval/posting status, and remaining open balance |
| Totals are unexpected                           | Quantity, unit, rate, currency, exchange rate, tax, allocation, and rounding             |
| Another user's update is missing                | Refresh and reopen; check whether the other user saved/posted successfully               |
| A report is empty                               | Period/date, office, service, status, currency, parameters, and posted source data       |
| Delete is unavailable                           | The record may be approved, posted, referenced, locked, or require cancellation/reversal |
| Posting failed                                  | Required mapping, open period, balanced lines, approval, and source-document state       |
| Export is unavailable                           | Export permission, selected view, data scope, and browser download controls              |

## Safe recovery sequence

<Steps>
  <Step title="Read the complete message">Capture the exact validation or error text.</Step>
  <Step title="Verify context">Check menu path, office, period, job, record status, and selected source.</Step>
  <Step title="Refresh once">Reload the view and reopen the record. Do not repeatedly submit the same action.</Step>
  <Step title="Compare with a valid example">Use a similar permitted record to identify a missing field or status, without copying incorrect values.</Step>
  <Step title="Escalate with evidence">Send the record reference, date/time, steps, expected result, exact message, and a privacy-safe screenshot.</Step>
</Steps>

<Warning>Never retry a financial posting repeatedly without checking whether a journal, payment, receipt, or allocation was already created.</Warning>