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Documentation Index

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Logistics operations generate sensitive data — shipment details, customer records, financial transactions, and cost information that your business depends on and your clients trust you to protect. Jadenet is built to handle that responsibility with enterprise-grade IT security standards applied across every layer of the platform.

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How Jadenet protects your data

Security in Jadenet is not a single feature — it is built into the infrastructure and operations of the platform. Protection applies whether your data is being transferred between your browser and the platform, or stored at rest on Jadenet’s servers.

Data in transit

All data exchanged between your device and Jadenet is encrypted using industry-standard protocols. This prevents interception during transfer, whether you are on an office network or accessing the platform remotely.

Data at rest

Your stored data — shipment records, financial entries, user information — is held in secured infrastructure that meets enterprise IT security standards. Physical and logical access to this infrastructure is tightly controlled.

Access controls

Role-based permissions ensure that each user only accesses the data they are authorised to see. Platform-level enforcement means these controls cannot be bypassed through the interface or direct requests.

Activity logging

User actions within the platform are logged. This creates an audit trail that supports internal reviews and helps identify any unusual activity in your account.

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Why security matters for logistics data

Freight forwarding and logistics operations handle information that is valuable and, in the wrong hands, exploitable. A shipment record contains cargo details, routing information, consignee data, and financials tied to specific clients and trade lanes. Financial modules hold payment records, bank details, and multi-currency transaction histories. A security incident in this context is not just an IT problem — it can affect your clients, disrupt active shipments, and expose your business to regulatory and reputational risk. Jadenet’s commitment to the highest standard of IT security reflects the nature of the data your operations produce every day.
Jadenet has over 20 years of logistics industry experience. The platform’s security approach has been shaped alongside the real-world needs of freight forwarders and logistics providers in Indonesia and internationally.

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Enterprise IT security standards

Jadenet applies security standards consistent with enterprise cloud deployments. This includes:
  • Encrypted connections for all data in transit
  • Secured server infrastructure for data at rest
  • Access control enforcement at the platform level, not just the interface
  • Session management that ties activity to authenticated user profiles
  • Ongoing security practices maintained by the Jadenet team
These measures are designed to meet the expectations of enterprise clients and to align with both local Indonesian and international IT security requirements.

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Keeping your account secure

Technology alone does not make an account secure. The way your team manages credentials and access has a direct impact on your organisation’s security posture.
Never share your Jadenet login credentials with colleagues. Each team member should have their own user account. Shared credentials make it impossible to attribute actions to individuals and significantly increase the risk of unauthorised access.
If you suspect that an account has been compromised — for example, if a user’s credentials may have been exposed — contact your Jadenet administrator immediately to deactivate the account and reset credentials.

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Tips for maintaining strong security

Use a password manager to generate and store strong, unique passwords for every user account. Reusing passwords across services is one of the most common causes of account compromise.
Schedule a quarterly review of user accounts in your organisation. Deactivate any accounts belonging to former employees and remove permissions that are no longer needed.
Limit the number of users with administrator-level access. Elevated privileges should go only to staff who genuinely need them to manage the platform.
When a team member changes roles within your organisation, update their Jadenet permissions at the same time. Access should always reflect current responsibilities, not historical ones.