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Documentation Index

Fetch the complete documentation index at: https://docs.jadenet.id/llms.txt

Use this file to discover all available pages before exploring further.

The Jadenet team is available to help you evaluate the platform, get started, or resolve any questions that come up during your operations. With offices in Cikarang and Bali, Indonesia, and over 20 years of logistics industry experience, the team understands the operational realities of freight forwarding and can give you informed, practical guidance.

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Contact methods

Phone

Call the Jadenet team directly to speak with someone about your requirements.+62 817 958 5797

WhatsApp

WhatsApp is available on the same number for text-based enquiries or when a call is not convenient.+62 817 958 5797

Email

Send a detailed enquiry or attach documentation for the team to review.info@jadenet.id

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Contact Us form

You can also reach the Jadenet team through the Contact Us form on the website at jadenet.id. The form is a good option for written enquiries where you want to outline your requirements in detail and receive a considered response.
The Jadenet team aims to respond to all enquiries promptly. For time-sensitive matters, phone or WhatsApp is the fastest way to get in touch. Email and form enquiries are typically responded to within one business day.

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Office locations

Jadenet operates from two offices in Indonesia:

Cikarang Office

Cikarang, West Java, Indonesia — the primary operational base for the Jadenet team.

Bali Office

Bali, Indonesia — serving clients and partners across the eastern region.

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What to include when reaching out

To help the Jadenet team give you the most relevant response, include the following in your message or be ready to discuss it on a call:
1

Your company name and location

Let the team know who you are and where your business operates. This helps them understand the regulatory and operational context for your enquiry.
2

The freight types you handle

Specify whether your operations involve sea freight, air freight, land freight, or a combination. This determines which Jadenet modules are relevant to your business.
3

The scale of your operations

Give the team an idea of your volume — number of shipments per month, team size, or the number of users who will need access to the platform. This helps with scoping the right solution.
4

Your specific questions or requirements

If you have a particular challenge you are trying to solve, describe it. The team can speak to how Jadenet addresses it or whether a customised configuration would help.

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Partnerships

If you are a logistics technology provider, consultant, or industry association interested in partnering with Jadenet, use the same contact channels to reach the team. Include a brief description of your organisation and the type of partnership you have in mind.