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Use your organization’s internal JADE-ELS support channel first. For product or onboarding assistance, contact JADE:

Include this information

  • User name and office/branch (never include your password).
  • Module and complete menu path.
  • Record/job/document reference.
  • Date and time of the issue.
  • Steps performed and expected result.
  • Exact error or validation message.
  • Whether the issue affects one or multiple users/records.
  • A screenshot with unrelated sensitive information removed.

Classify the request

For suspected security incidents or high-impact posting problems, use the organization’s urgent escalation channel and avoid repeated retries.
Last modified on August 13, 2026